Booking Terms | Conditions | Privacy | Cancellation Policy | Disclaimer | Liability
Booking Terms: These conditions set out the terms that apply for all bookings made with Hop Maldives Travel & Tours (hereafter known as “us” or “we”). This site is offered to you, the client, on the condition of your acceptance without modification of all terms, conditions, and notices contained herein. These must be read in conjunction with the information and advice, itineraries, rates, and supplements provided by us with every reservation made with us, as well as any package holiday we provide. Any other terms will be communicated to clients prior to the confirmation of bookings in writing.
Conditions:
Responsibility: You must be of legal age (over 18 years) to create binding legal obligations that may cause liability on your part as a result of purchases made on this site online or offline. You accept full financial responsibility for all purchases made on this site.
Surcharges: Our rates are based on Room only, Breakfast, Half board, Full Board, All-inclusive, or any given meal plan basis accommodation unless otherwise stated or confirmed. Transfer rates are per person for return transfer (Airport to Resort and Resort to Airport). All transfers will be made only from the Airport Island unless otherwise stated or confirmed. All prices are quoted in United States dollars, and any fluctuations in prices due to government action or other similar causes may result in a surcharge being imposed.
Credit card payment: If you want to pay by credit card, we will create a payment button, and our office will provide you with a link via email where you can see the payment steps. You will be asked to pay a deposit, full amount, or part of the invoice amount depending on the resort/Hotel/Safari Boat/Extra activity and time frame you book. We accept Visa, MasterCard, and American Express for online credit card payments, provided by Bank of Maldives PLC E Gateway.
Once the payment is completed, the payer will receive a confirmation email along with a payment receipt and Terms and Conditions. Please keep a copy of transaction records and Policies and Rules for future reference.
Your rights if we cancel: We undertake to inform you without delay if we cancel your reservation and will offer you an alternative of at least a comparable standard (if available) or a full refund of the deposit within 21 days. We will take all reasonable steps to ensure that your accommodation is available on your arrival. However, if we are aware of overbooking before your departure, we will inform you and offer you an alternative of at least equal standard (if available) or a full refund of the payment. If we are unaware of the overbooking at the time of your departure, we will offer appropriate compensation if the alternative accommodation is substandard to the accommodation originally booked. Please note that Maldives Resorts and Hotels are legally allowed to overbook by 20%.
Our liability to you: We accept responsibility for ensuring that the services we deliver to you are of the highest standard possible.
Personal injury: We accept responsibility for the negligent acts and errors of our employees. However, we cannot be held responsible for any other circumstances that lead to the death, bodily injury, or illness of you or any other individual.
Client service: If you have a complaint or are unhappy with the services provided, please make it known as soon as possible, either to the management of the accommodation, the guide, or directly to us. Please provide the fullest details as early as possible. Every effort will be made to arrive at a fair and satisfactory conclusion for all involved.
Your deposit: Once a reservation is confirmed, you will be required to pay in full if the booking is within the cancellation period, or you can pay partially as agreed at the time. All payment amounts and time limits should be agreed upon by both parties before making any deposits. We need 100% of the total amount as a deposit for groups of 12 and above.
Part payment or partial payment for an invoice(s): Payment can only be accepted to be paid partially for any booking or bills invoice or invoices on a nonrefundable basis. No refund will be made for canceling the booking, regardless of whether it is outside or within the cancellation period of the resort/hotel booking.
Full Payment: We require payment in full after confirmation if the booking is within the 100% cancellation charge period or if the client wishes to pay the full amount without partial payment. You can pay with your credit card or via wire transfer to move the total amount to our bank account. We accept Visa, MasterCard, and American Express. For bookings made within the 100% cancellation period, full payment must be made immediately. If you cancel your reservation, your payment is subject to cancellation charges. Please check the relevant cancellation charges for your particular reservation before confirming any bookings, as different Resorts/Hotels impose varying cancellation charges, which may also depend on the time of year.
Check In Procedure / Hotel Voucher: Once the booking is confirmed and FULL payment is received, we will provide you with a confirmation voucher. You will need to print and present the voucher along with your original passport to the hotel reception upon arrival at check-in.
Transfers: All transfer rates are quoted per person (Airport/Resort/Airport) by local Motor Boat called Dhoni, Fast Boat, Speed Boat, Seaplane, Helicopter, or Domestic Plane and are combined/group transfer rates (not individual private transfers). Guests may have to wait at the airport to join other passengers or may have to leave earlier than checkout time depending on the transfer schedule. Additionally, depending on weather or other natural causes, transfers may be upgraded or downgraded, and any such downgrade will be refunded or compensated. Seaplanes fly between 06:00 hrs to 16:00 hrs. Guests arriving after 16:00 hrs on any international flight and guests with departure flights leaving before 09:00 hrs must stay the first and last night in Male’. Luggage allowance for Seaplane transfer is 25 Kg per person. Excess will be charged at USD 2 per Kg. Seaplanes will not fly if the weather is bad. Clients are responsible for all expenses (extension or otherwise). * Luggage allowance and excess charges are subject to change without prior notice.
Insurance: You are recommended to ensure that you and your party are insured against all relevant risks when making your reservation, including all locations and places you intend to visit throughout your holiday in the Maldives.
Literature and Brochures: We have taken every reasonable precaution to ensure that the information provided by us is fair and correct at the time it was supplied, and that the facilities are available as described for each resort or vessel. However, as we do not own the accommodation, we exclude liability for subsequent alterations and the withdrawal and amendment of facilities (whether due to climatic conditions, vandalism, abuse, cleaning, repair, legal, regulatory, seasonal, or other local reasons).
Third party exclusions: Transportation and accommodation of clients are subject to international conventions, which override any contract, expressed or implied, between our clients and us. We cannot be held liable if any client is refused admission into the Republic of the Maldives. The possession of valid passports and/or other required travel documents, such as airline tickets and hotel vouchers at the proper time, is the sole responsibility of the client. Liability for the failure of any client to observe the law of the Maldivian Government during a visit is excluded. We will not be held responsible for any delay in transferring clients or any other delay under such circumstances.
Dietary requests: We are not liable for the failure to meet dietary requirements unless these were clearly stated when booking. We strongly urge everyone to read and agree with the terms and conditions before making any reservation through Hop Maldives Travel & Tours. If you disagree with the Booking Terms and Conditions in any way, please inform us before confirming any reservations with us. Similarly, we reserve the right to change the Terms and Conditions at any time. Your continued use of the Hop Maldives Travel & Tours website or receipt of such changes by email or in writing, following the posting of changes to these Terms and Conditions constitutes your binding acceptance of these changes.
PRIVACY Please review our privacy policy, which also governs your visit to this site to understand our practices. Hop Maldives Travel & Tours’ privacy policy provides a description of how we use and protect your personal information. If you object to your information being transferred or used in this way, please do not use our services.
Cancellation Policy
Normal cancellation made by you: We accept any confirmed cancellation of a reservation. Such a cancellation is effective on the day it is received by us. The client will be notified of the acceptance of the cancellation. The cancellation policy applies to all reservations, and it is your (the client’s) duty to be aware of any applicable cancellation charges. These policies will take precedence over the policy stated below. Generally, cancellation charges depend on the hotel and period. * We will refund you the balance of your deposit, payment to your bank account by TT, after deducting any cancellation fees and administrative charges.
Disclaimer: The services and materials provided by Hop Maldives Travel & Tours are offered on an “as is” basis. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and title. We do not guarantee that our services will be uninterrupted or error-free, nor do we warrant the accuracy or reliability of any information provided on our site. You acknowledge that you assume any and all risks arising from your use of our services, and we will not accept any liability beyond what is expressly stated in these Terms and Conditions.
Important: In the Maldives, different resorts/hotels and other tourist-related facilities follow different cancellation policies, and charges vary at different periods of the year