A deposit or full payment is required at the time of booking, depending on the cancellation period and specific arrangements.
For group bookings (12 or more), 100% of the total amount is required as a deposit.
Payment Methods:
Payments can be made via credit card (Visa, MasterCard, American Express) through our secure payment gateway.
Alternative payment methods include bank transfers.
Payment Confirmation:
Upon successful payment, a confirmation email will be sent to the payer, including a payment receipt and details of the Terms and Conditions.
Full Payment:
Full payment is required if the booking is within the 100% cancellation charge period or if the client chooses to pay in full without making a partial payment.
Payments for bookings made within the 100% cancellation period must be completed immediately to secure the reservation.
Partial Payments:
Partial payments may be accepted, but these are non-refundable. Clients are advised to be aware of the non-refundable nature of such payments.
Cancellation and Refunds:
Cancellation charges will apply based on the hotel and season. Administrative fees will be deducted from any refunds processed.
Refunds for cancellations made outside of the cancellation period will incur a processing fee based on the payment method used.
Payment for Additional Services:
Payments for additional services or upgrades during the stay are typically required at the time of service.
Late Payments:
Clients are responsible for ensuring that payments are made on time. Late payments may affect the reservation status.
